Q: What is Prompt? A: Prompt is an urgent care solution by Amarillo Bone & Joint. Prompt
provides ortho paedic treatment on your schedule, not on someone
else’s.
Q: What conditions can be treated at Prompt? A: Prompt welcomes any urgent orthopaedic concern. This includes
sprains, knee and shoulder injuries, broken bones, sports injuries,
etc.
Q: What are Prompt’s hours? A: Prompt offers same day appointments Monday-Friday until 5pm.
Q: How do I get an appointment at Prompt? A: To make an appointment at Prompt, call (806) 242-2664 or Toll
Free at 1-800-668-9645.
Q: Do I need an appointment to be seen at Prompt? A: No. Prompt welcomes walk-ins. However, some insurances
require referrals, so calling ahead with your insurance information
may reduce your wait times.
Q: What insurances are accepted at Prompt? A: Prompt accepts most major insurance plans, but questions about
specific plans can be answered by our appointment line.
Q: Why not just go to the emergency room? A: Prompt offers a shorter wait time and a lower co-pay than you can
expect at the emergency room as well as definitive diagnosis and
immediate treatment.
Q: Where is Prompt located? A: Prompt is located beside the North entrance of the Northwest
Texas Professional Building at 3501 Soncy, Suite 164 in
Amarillo, TX
There are many instances that when you leave our offices that you have questions regarding your care, your insurance benefits, your billing statement or you have questions you just forgot to ask your surgeon.
“Click” on the links regarding the following questions.
Please use this link to contact our Business Office for questions regarding your billing, your statement, and your benefits or setting up payment arrangements. In general, if you have questions regarding anything to do with financial or insurance problems, “click” this link. Be sure and have available your Insurance Card, any billing statements or correspondence relating to your call.
Please use this link to contact your surgeon’s physician assistant or nurse for concerns relating to your office visit, pain medication, prescriptions and drainage or bleeding concerns following your surgery, temperature or questions in general concerning your treatment.
If an Emergency: Call 9-1-1 Immediately. Do not wait for a return call or message.
You can call our office at: 806-468-9700 for assistance or send an email. Our calls and emails are check frequently for your convenience.
